ニュース What happens if the courier loses my package?. トピックに関する記事 – What happens if a courier loses your package
The shipping company becomes responsible for the loss, especially due to their negligence or mishandling. For resolution, the seller typically initiates the claim process as the shipping company's client. They usually contact the shipping company, detail the issue, and request a refund or compensation.for 15 days
How long do you keep it at the post office Parcels that we have not delivered because no one was home are kept at the delivery post office for 15 days. Mail subject to customs duties are kept for one month. Please submit a request for redelivery or come to the post office to pick up your parcel.In cases of non-delivery, theft, partial loss or damage of the postal item, please first submit a Search Request or Tracking Request and wait for the result. If it is determined that a compensation claim is applicable in the situation, please proceed to the compensation claim application.
How do I call Japan Post from overseas(You cannot call from overseas.) Please check the FAQs.
Who is responsible if a parcel is lost
Under the Consumer Rights Act, when you buy goods from an online retailer, they are responsible for the goods until you receive them. So, if the courier loses the goods you ordered or they arrive damaged, the retailer is responsible for putting things right, not the courier.As the recipient or buyer, you are ultimately responsible for resolving the issue of a lost or stolen package delivery. It is up to you to reach out to the sender or merchant with your tracking information, make a claim with the delivery service, and in some instances, report the crime to the local police.
Why is my package stuck in Japan
Your shipments might get stuck if you don´t comply with customs regulations. Be sure to check the current Japanese import rules to avoid this. Changes may occur at any time.
The postal service in Japan (Japan Post) is fast, reliable and relatively cheap. Most post offices close mid-late afternoon, but some central post offices, including sorting centres, offer service 24/7. The basic domestic postage for a standard letter up to 25g is ¥84, while a postcard (standard size) is ¥63.
What do I do if my package never arrived
File a Claim
If your mail or package included insurance, you may be able to file an insurance claim. For damaged or missing contents, we recommend filing a claim immediately, but you must file no later than 60 days from the date of mailing.What to do if your online order never arrives
- First, contact the seller.
- If that doesn't work, you still didn't get your order and the charge shows up on your credit card statement, dispute the charge.
- If you paid by debit card, contact your debit card company (often your bank or credit union).
Japan Post makes shipping packages to international destinations simple with a host of delivery services that also include package tracking. These services include the following.
- Business Hours and Contact Points for Inquiries.
- 0570-046-111 (Communications charge must be paid by the customer.)
- 0120-085420.
- Guide to the Web Sites of the Japan Post Group.
Who is responsible for delivery but not receivedComplain to the retailer – not the courier company
From the moment you pay for your goods or service to the second it's delivered, the retailer – not the courier or delivery company – is responsible, as that's who your contract is with. So it should always be your first port of call for any complaints.
How do I get a refund for a lost parcelIf your parcel has been lost or damaged by a courier, your first point of contact should still be the seller as they can arrange a redelivery or refund.
Can I get compensated for a lost package
If your delivery were insured, USPS's claim process would cover the costs of shipping and the package value, up to the amount specified. If you did not have insurance, but a Missing Mail Search determined your delivery is lost or damaged, a claim will cover the cost of shipping.
It's important to note that UPS may take up to 8 business days to investigate a lost package claim. During this time, they will attempt to locate the package and determine if it was lost or stolen. If the package is found, it will be delivered to the recipient.Check tracking: Check the tracking status of your package to see if there are any updates from customs. Contact USPS: If there are no updates, contact USPS customer service for assistance. Provide documentation: If customs needs additional documentation, USPS will contact you.Based on applicable laws and regulations of respective countries, custom officers will decide if they open your parcel/mail or not. Therefore, we are not able to give you a clear opinion. First they check the label. Then use X-ray or open the suspect parcel or parcel with no label to check its contents.