ニュース What can I do if a package is not delivered?. トピックに関する記事 – What happens if Japan Post package is not arrived
In cases of non-delivery, theft, partial loss or damage of the postal item, please first submit a Search Request or Tracking Request and wait for the result. If it is determined that a compensation claim is applicable in the situation, please proceed to the compensation claim application.File a Claim
If your mail or package included insurance, you may be able to file an insurance claim. For damaged or missing contents, we recommend filing a claim immediately, but you must file no later than 60 days from the date of mailing.for 15 days
How long do you keep it at the post office Parcels that we have not delivered because no one was home are kept at the delivery post office for 15 days. Mail subject to customs duties are kept for one month. Please submit a request for redelivery or come to the post office to pick up your parcel.
What time is Japan Post redeliveryRedelivery on the same day
Registered mail that could not be delivered during daytime due to absence can be redelivered before about 21:00 if requested by phone by around 17:00 on the same day (*) (free of charge). The hours of accepting request by phone may differ according to the post office.
Why is my package stuck in Japan
Your shipments might get stuck if you don´t comply with customs regulations. Be sure to check the current Japanese import rules to avoid this. Changes may occur at any time.Based on applicable laws and regulations of respective countries, custom officers will decide if they open your parcel/mail or not. Therefore, we are not able to give you a clear opinion. First they check the label. Then use X-ray or open the suspect parcel or parcel with no label to check its contents.
Can I get my money back if I never received my package
Contact the retail company directly about a refund.
Explain that you would like a refund for the late (or missing) package. Even if the shipping company is at fault, your order was with the retailer, and the company should be responsible for the shipment arriving on time.
File a claim with the postal service that shipped your package. FedEx, UPS, USPS and DHL all have a claim-filing system to help you track down your package. Check your credit card for purchase protection. If you used a credit card to purchase the item, check to see if you have a purchase protection.
How can I contact Japan Post
0570-046-111 (Communications charge must be paid by the customer.) Customer inquiries using mobile phones can be made via the following number. Service hours of ATMs are set individually according to their location, but the typical hours when ATM services are available are shown in the table below.5 days after the first notice is left, a second delivery notice will be left. This item will be held for a number of days based on the specific service (usually 15 days). If it is not claimed, the item will be returned to the sender.Delivery times from the the US to Japan can vary between 6-7 business days for a standard or express service to 14-21 for an economy service. Generally you'll pay less for services with longer delivery times.
Remember, just because customs can only “hold” your package for five days doesn't mean you can expect to clear customs within five days. If customs is congested, it may take several days (or even weeks) to clear customs simply because the line for customs is that long.
How will I know if my package is stuck in customsCheck tracking: Check the tracking status of your package to see if there are any updates from customs. Contact USPS: If there are no updates, contact USPS customer service for assistance. Provide documentation: If customs needs additional documentation, USPS will contact you.
What is the penalty for customs in JapanIf you DO NOT EXPORT the tax-free goods, you have to pay the consumption tax at customs. You may be subject to penalty (Imprisonment up to 1 year or a fine up to maximum of 500,000 yen) if you have transferred the tax-free goods prior to departure.
Why is my package being held in customs in Japan
3- Find out if there are outstanding taxes you owe to pay. Japan imposes some taxes on shipments over a certain value, if these are payable on your shipment, it will be held until the balance is paid. 4- Ensure that all information provided is accurate and complete.
You usually have around 120 days to raise a chargeback about goods or services. This might be from the date you expected to receive them but they weren't provided, or from the date you got something that was defective or not as described. Time limits might be longer or shorter depending on the circumstances.Alas, if the package is still not found after the “missing mail search,” you may want to request a refund. For domestic mail in the 50 United States, you can submit a refund request by providing proof of purchase. The items you will need include: The tracking number.The exact responsibility for stolen packages is quite tricky. In most cases, the seller is responsible for the deliveries until they are dropped at the customers' designated place. Once the shipping courier has confirmed delivery, the package becomes the online shopper's responsibility.